Support

Questions about an order, the app, or getting your rink stand online? We're here.

✉️

Email us

No account needed. Include your order number if you have one.

Report a problem from inside the app and we'll have your details on file.

Report a problem

You'll be asked to sign in first.

How does ordering work?: Pick your venue, choose a shop, add items to your cart and pay with Square. Your order goes straight to the stand.
How will I know when my order is ready?: Your order page updates as the stand works on it, and we'll notify you when it's ready for pickup or on its way to your seat.
I can't find my order.: Signed in? Open Orders from the menu to see your order history. Ordered as a guest? Your receipt email has a link straight to the order.
Can I get a refund?: Refunds are handled by the vendor. Ask at the stand first. If you can't reach them, email us with your order number and we'll help.
I didn't get a verification email.: Check your spam or junk folder first. If it isn't there, sign in again. The verify page lets you re-send it.
Can I order without an account?: Yes. Check out as a guest and your receipt goes to the email address you enter.
What payment methods are accepted?: Credit and debit cards, processed securely by Square. Your card details never touch our servers.
I run a rink stand. How do I get set up?: Email us and we'll walk you through onboarding your venue, your shop and your menu.